Contact

Request a Machine Proposal

Tell us the product, the finished bag and the output you need.

Tell us what you pack. An engineer replies with a suitable model, configuration and an itemised price. First reply within 12 hours; partial details are fine.

Sample test on request. Send your product and pouch; we return a test video within 3 working days of receiving them.

  • Model and configurationDosing system, bag format and options matched to your product.
  • Itemised quotationEach part priced separately; speed stated with its conditions.
12 h
first reply
14–40 days
lead time from deposit
12 months
warranty, remote support first
Email
sales@spackmachine.com
WhatsApp / phone
+86-13226819993
Factory
Shengping Industrial District, Jinping District, Shantou, Guangdong 515000, China

01

After you write

What happens to a real enquiry

The first useful reply is a configuration review, not a catalogue PDF. Fit is decided later, on samples.

01

Requirement review

We read the product, pack, dose, output and where the machine sits in your line.

02

Sample test

Your product, your film. This is where fit is decided. Done on request, not as a slogan.

03

Scope freeze

Itemised scope, interfaces and both sides’ responsibilities in writing before anything is built.

04

Then the project runs

Manufacture, factory acceptance, shipping documents, installation and remote support — the rest of the path is on the homepage project path.

First reply within 12 hours. A complete first note is answered with a configuration review; a short note is answered with the questions still open.

02

Direct channels

Write, call or visit the factory

The form is the fastest way to attach a drawing. Email and WhatsApp reach the same export desk.

Email

sales@spackmachine.com

Use this if your IT policy blocks web forms, or if you are sending a drawing larger than the form accepts.

WhatsApp

+86-13226819993

Same number as the voice line. Send the finished bag photograph first if that is all you have.

Phone

+86-13226819993

Useful after a written note exists, so both sides are looking at the same bag and dose.

Factory

Spack Machine Company Limited

Shengping Industrial District, Jinping District, Shantou, Guangdong 515000, China

03

Before you write

Questions that usually come first

Short answers. The first sentence is the answer.

What should I send with the first enquiry?

Product and its state, fill weight or volume, the finished bag or a drawing of it, film or bag material if you know it, target output, and where the machine sits in the line.

Partial information is enough to start. The missing items become the first questions, not a reason to wait.

What do you need for a firm quotation?

The product, the finished bag (or a drawing) and the target output. With those three, the quotation is itemised and comparable.

A short message is fine to start; we reply with the questions still open.

How fast do you reply?

We reply within 12 hours.

A note that already has product, bag and output is answered with a configuration review. WhatsApp on +86-13226819993 is the faster channel when you only have a photograph.

Can I use WhatsApp or email instead of the form?

Yes. sales@spackmachine.com and WhatsApp +86-13226819993 reach the same desk.

Use the form to send a bag photo with your product details in one go. Use email for drawings larger than 5 MB. Use WhatsApp when you have a bag photograph and little else.

What happens after I submit the form?

The first useful reply is a configuration review: which machine family fits, what is still unknown, and whether a sample test is the next step.

Nothing is quoted as final until representative product and pouch samples have been reviewed. The later stages are on the project path.

Do you visit my factory, and what is the warranty?

Warranty coverage extends for 12 months from the date of machine receipt. During that period, defects are covered by technical support and complimentary spare parts; freight on those parts is borne by the buyer.

Most issues are handled remotely. When an onsite visit is required, Spack Machine arranges a technician; the service fee, round-trip airfare and accommodation are the buyer’s responsibility.

I am still choosing a machine. Where should I start?

If this is a first automatic line, start with the first packaging machine buying guide.

If you already know the finished bag, go to the tea and coffee hub, the sachet hub, the vertical form fill seal page or the rotary premade bag page, then send that URL back with your enquiry.

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